Service One Mutual has evolved significantly over the years, expanding its work in community investment, partnerships and social impact initiatives.

The transition to GoodLoop reflects this broader vision and our commitment to creating a continuous cycle of benefit for our members and communities.

The new name represents the ripple effect of positive impact, reinvesting in communities, supporting local initiatives, and helping communities thrive.

No. GoodLoop is the new name for Service One Mutual Limited.

We remain the same member-owned mutual organisation, with the same leadership team, governance structure and commitment to our members.

No.

Your membership remains exactly the same, and there is no action required from you. Your rights, benefits and relationship with us continue unchanged.

The name GoodLoop reflects the continuous cycle of positive impact we aim to create:

• Supporting local communities

• Investing in meaningful initiatives

• Strengthening partnerships

• Delivering long-term value for members

It captures the idea that when communities thrive, everyone benefits.

No.

If you bank through a Community Bank branch, your banking services remain exactly the same.

Our Community Bank branches in Canberra, Batemans Bay, Cooma and Newcastle will continue operating as usual under franchise with Bendigo and Adelaide Bank.

Over time, our work has expanded beyond what the name Service One represented.

The new GoodLoop identity better reflects:

• our broader community investment focus

• our partnerships and initiatives

• our future direction

while still honouring our long-standing heritage.

You will begin to see the GoodLoop brand rolled out across:

• our website

• communications

• signage

• community initiatives

• merchandise and events

However, our purpose, leadership and member commitment remain the same.

GoodLoop supports a range of initiatives designed to strengthen communities, including:

• StreetBeat – providing publicly accessible defibrillators across communities

• Community Bank branches across Canberra, Batemans Bay, Cooma and Newcastle

• Community investment and sponsorship programs

• Social enterprise and community partnerships

• Projects such as regional Monopoly community editions

• Specialist Disability Accommodation

• Member Benefits Programs

Following the official launch on the 25^th March 2026 , the new brand will be rolled out progressively across digital platforms, branches and community programs.

As a member-owned mutual, GoodLoop exists to deliver value back to its members and the communities we serve.

Membership benefits include:

• Access to Community Bank services and support
 • Opportunities to attend member events and financial education seminars
 • Community show tickets and local event partnerships
 • Participation in and support of community initiatives such as StreetBeat
 • Being part of an organisation that reinvests profits into local communities

By being a member, you are helping create a positive loop of community benefit and investment.

If you have any questions about the rebrand, please contact us at:

📧 admin@goodloop.au
 📞 02 6215 7142