Our History
Our History
For more than six decades, our organisation has been shaped by the communities it serves. What began as a collection of small credit unions supporting local workers has evolved into a purpose-driven mutual committed to strengthening communities across the ACT and surrounds.
Throughout this journey, one principle has remained constant, financial services should work for people and contribute to stronger, more resilient communities.
Today, as GoodLoop, we continue that legacy with a renewed focus on community investments and sustainable impact.
A community-driven beginning
The foundations of our organisation were laid in the late 1950s, when local credit unions were established to provide accessible financial services to workers and their families. These member-owned institutions were built on cooperation, trust and community support. Over time, several credit unions across the region came together, combining their strengths to better serve their growing membership. Through mergers and collaboration, the organisation expanded its reach while maintaining its commitment to member ownership and community benefit.
As the organisation evolved, it broadened its services and strengthened its ability to support members and communities.
This period saw the consolidation of multiple credit unions and financial service firms, allowing the organisation to build greater capability while remaining focused on its founding purpose — delivering trusted financial services and reinvesting value back into the communities it serves.
The formation of Service One marked an important milestone, bringing together a number of organisations under a shared vision of community-focused banking.
The formation of Service One marked an important milestone, bringing together a number of organisations under a shared vision of community-focused financial services. In the early 2020s, the organisation continued to evolve through further mergers and the transition to operating Community Bank branches in partnership with Bendigo and Adelaide Bank, strengthening its ability to support members and invest in local communities.
A new chapter – GoodLoop
In 2025, the organisation entered a new phase of its evolution with the rebrand to GoodLoop.
The name reflects a forward-looking vision: creating a continuous loop of positive impact helping communities thrive, and where strong communities create lasting benefits for members.
While the name has changed, the values that have guided the organisation for more than 60 years remain the same — member ownership, community investment and a commitment to doing good.
Our Story So Far
A timeline of how our organisation evolved, merged, and grew into what is now GoodLoop.
1959 - Bemboka Credit Union established
1964 - Hunter District Water Board Employees Credit Union
1969 - HEF Credit Union
1969 - Blueprint Credit Union (Architects, Engineers, Surveyors & Draftsmen)
1969 - Newcastle Sun-Herald Employees Credit Union
1970 - Transport Co-operative Credit Union
1970 - NCDC Staff Credit Union
1971 - Cooma-Monaro Credit Union
1973 - ACT Hospitals Credit Union
1984 - Snowy Mountains Credit Union
1988 - National Capital Credit Union
1993 - University Co-op Credit Union
1994 - Credit Union Canberra
1995 - Nova Credit Union
1996 - Credit Union of Canberra
2001 - Service One formed
2002 - Tuggeranong Valley Credit Union joins
2010 - Molonglo Financial Services incorporated
2022 - Service One Financial Services Pty Ltd established
Operates Community Bank branches under Bendigo and Adelaide Bank franchise
A strategic evolution to reflect who we are today and where we're headed.
2025 - Rebrand approved at AGM
Service One Mutual becomes GoodLoop
Banking with us
GoodLoop operates alongside Community Bank branches to provide trusted, member-focused banking services.
Through this partnership, members can access everyday banking products including savings accounts, home loans and personal lending, while supporting community investment.
Go to Community Bank Canberra
